Privacy Policy
Effective date: 21 Oct 2025.
Last updated: 21 Oct 2025.
Who we are
This Privacy Policy explains how Sri Vidya Kshetra collects, uses, stores, and protects personal data of users who access our astrology services, including Tarot Reading Sessions, Name Changing Consultations, and Lucky Mobile Number Consultations.
Registered users can create accounts to view consultation details, status updates, invoices, and payment records on our website.
Contact details
Legal name: Flat No. 201, 2nd Floor, Srinilaya Apartments, Sai Vaibhavalayout, Khajaguda, Nanakramguda, PO: Nanakramguda, Dist: K.V. Rangareddy, Hyderabad, Telangana, 500008.
Support: mail@srividyakshetra.com and https://srividyakshetra.com/contact.
Scope and legal basis
This Policy applies to digital personal data we process in India and to processing connected with offering services to individuals in India, as outlined by the Digital Personal Data Protection Act, 2023 (DPDP Act).
We process your data with your consent and for lawful purposes necessary to provide our services and comply with the DPDP Act.
What data we collect
- Account data: name, email, mobile number, password (hashed), and city/state, collected when you sign up or book a session.
- Consultation data: your questions, birth details (if shared), preferences, session history, notes, and files you upload for the consultations you choose.
- Communications: emails, chat messages, support tickets, and feedback you submit to us.
- Payments: payment status, invoice details, and transaction references; card data is handled by our payment gateway and not stored by us on our servers in line with PCI DSS practices.
- Device and log data: IP address, device/browser type, timestamps, and essential cookies needed for login, security, and session continuity.
How we use your data
- To create and manage your user account, schedule sessions, deliver consultations, and show your consultation status and history in your dashboard.
- To process payments, issue invoices, and resolve payment queries and refunds via our gateway and billing systems.
- To provide customer support, send service notifications, and respond to your requests and grievances.
- To comply with applicable laws, prevent fraud or misuse, and maintain platform security and integrity.
No selling and limited sharing
We do not sell your personal data to anyone, and we do not share it for unrelated advertising or profiling purposes.
We share data only with essential processors needed to run our services, such as hosting, payment processing, email or SMS delivery, analytics/security tools, and only under appropriate contractual safeguards.
Our website is hosted on third‑party infrastructure, and hosting providers act as data processors that store information on our behalf under confidentiality and security commitments consistent with industry norms.
Hosting and infrastructure
Your data is hosted with a reputable provider that applies confidentiality, security, and data‑minimisation principles, and stores information securely with controlled access.
We maintain appropriate technical and organisational measures and require our processors to implement reasonable security safeguards to prevent unauthorised access, loss, or misuse.
Payments and PCI DSS
Online payments are processed by our payment gateway, which applies PCI DSS controls designed to protect payment card data in transit and at rest where applicable.
We do not store your full card number, CVV, or other sensitive authentication data on our servers; the gateway maintains secure payment processing and tokenisation as applicable.
Cookies and similar technologies
We use strictly necessary cookies to keep you logged in, secure your session, and provide core site functions such as checkout and dashboard access.
Where optional cookies or analytics are used, they are limited to improving service quality, and you can manage your preferences through your browser or in‑product settings if provided.
Children’s data
Our services are intended for adults, and where data of individuals under 18 is processed, verifiable consent from a parent or lawful guardian is required in line with the DPDP Act.
We do not knowingly permit tracking, behavioural monitoring, or targeted advertising directed at children.
Your rights
You have the right to request access to a summary of your personal data processed by us and key details about processing activities and disclosures, as provided in the DPDP Act.
You can ask us to correct, complete, update, or erase your personal data, and to withdraw consent where consent is the basis for processing, subject to legal limits and retention needs.
You have the right to grievance redressal, and we will respond within timelines prescribed by applicable rules and our internal policies.
Retention
We retain personal data only for as long as needed for the stated purposes, your active account, or as required by law, after which it is securely erased or anonymised.
You may request erasure, and we will delete data unless retention is necessary for legal compliance, fraud prevention, dispute resolution, or accounting obligations.
Security
We use reasonable technical and organisational measures including access controls, encryption in transit, credential hashing, monitoring, and secure development practices to reduce risks of unauthorised access, alteration, or loss.
Service providers that handle hosting, payments, or messaging implement industry standards such as PCI DSS for payment environments and follow confidentiality and integrity safeguards.
International data transfers
If data is processed or stored outside India by our processors, transfers occur in line with the DPDP Act and any government notifications on permitted or restricted destinations.
We use contractual and technical safeguards with processors to protect your data during transfers and processing.
Grievances and contact
To exercise your rights or raise a grievance, contact: mail@srividyakshetra.com with your registered email and a brief description of your request.
You can also reach us at: Flat No. 201, 2nd Floor, Srinilaya Apartments, Sai Vaibhavalayout, Khajaguda, Nanakramguda, PO: Nanakramguda, Dist: K.V. Rangareddy, Hyderabad, Telangana, 500008; or via https://srividyakshetra.com/contact for support.
Changes to this policy
We may update this Policy to reflect legal, technical, or operational changes, and the “Last updated” date will be revised accordingly.
Significant changes will be notified through email or an in‑product notice where feasible before they take effect.
Consent
By using our website or creating an account, you confirm that you have read and agree to this Privacy Policy and consent to the processing of your personal data for the purposes stated here.
Where consent is withdrawn, we will cease processing that relies on consent, subject to lawful exceptions and retention obligations under applicable laws.
